Terms & Conditions

Effective Date: 29th May 2025
Business Name: Ladren Group Pty Ltd
Website: www.ladrengroup.com.au

Introduction

Welcome to Ladren Group. These Terms and Conditions (“Terms”) govern your use of our website and our professional services. By engaging our services or accessing our website, you agree to be bound by these Terms.

Services

Ladren Group provides services in virtual assistance, offering a mix of business admin, marketing support and customer service solutions - tailored to fit your unique goals. All services are outlined in a written proposal or Client Service Agreement specific to your project.

Payment Terms

  • Payment terms will be set out in your proposal or agreement.

  • Invoices are payable within 7 or 14 days of issue unless otherwise agreed in writing.

  • Late payments may incur interest or service suspension.

Cancellations & Rescheduling

  • Cancellations require 24 hours notice.

  • Rescheduling is subject to availability.

Intellectual Property

Unless otherwise agreed in writing:

  • All materials provided by Ladren Group remain our intellectual property.

  • Clients receive a non-transferable license to use deliverables for their intended purpose.

Confidentiality

We respect your privacy and confidentiality. Any information shared with us during the course of engagement will be kept strictly confidential, unless disclosure is required by law.

Disclaimer

Ladren Group Pty Ltd provides services and advice based on professional experience, strategic insight, and industry knowledge. However, we are not qualified legal practitioners, accountants, or financial advisers. Any information or guidance provided by us is intended to be general in nature and does not constitute legal, financial, tax, or accounting advice. We strongly recommend you seek independent advice from appropriately qualified professionals before acting on any information provided by us.

Ladren Group accepts no liability for any loss, damage, or consequences arising from decisions made based on our advice where independent professional advice was not also obtained.

Limitation of Liability

Ladren Group will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or practices of those sites.

Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of that jurisdiction.

Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website with a revised effective date.

Contact Us

If you have questions about these Terms, please contact:
📧 ladrengroup@gmail.com